WebHost4Life is excited to announce the launch of automatic translation for support tickets – the latest in a series of improvements we’ve been rolling out over the past few months to make our services simpler and more accessible for customers worldwide.
Putting Language Barriers Behind Us
Improving communication with our support team has been a top priority for us. We’ve always believed that language should never stand in the way of getting help when you need it – and this new feature brings that commitment to life.
How the Automatic Translation System Works
When a customer opens a support ticket in Italian, for example, our system automatically translates the message into English so that our support team can review and address the issue. When our support team replies in English, the response is automatically translated back into Italian before it reaches the customer.
Translation is handled on a per-ticket basis. This means customers can open multiple tickets in different languages from the same account – perhaps one in German and another in Japanese – and each ticket will be handled in the language in which it was originally opened. If a customer switches languages in the middle of a ticket conversation – from Portuguese to Dutch, for example – our replies will continue to be translated into Portuguese, since that is the language the ticket was originally opened in.
All automatically translated messages are clearly marked, and both the customer and the support agent have the option to view the original message at any time.
No Activation Required
There is nothing for customers to set up or configure. The system is already up and running in the backend and is available to all customers – translation happens automatically whenever it is needed.
Support Tickets Only, for Now
At the moment, automatic translation is available for support tickets only. It does not yet work with Live Chat or email.
Part of a Wider Accessibility Effort
Automatic ticket translation is part of a broader effort to make our hosting platform more accessible to customers around the world. Over the past few months, we have also expanded and improved the translations available in our Hepsia Control Panel, making it easier for customers to manage their hosting services in their preferred language.